Shipping policy
Shipping & Delivery Policy
At Fenza we are committed to delivering your luxury pieces with the care, discretion and timeliness they deserve. This Shipping & Delivery Policy forms part of our Terms of Sale and applies to all orders placed on fenza.com.
Order Processing Time
All orders are carefully inspected, packaged and prepared for shipment within 2–4 business days (Monday to Friday, excluding holidays). Orders placed before 12:00 PM (local time) on a business day are typically processed the same day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (United States)
We offer complimentary standard shipping on all orders over within the continental United States.
Shipping options include:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on orders over $250 / $12 otherwise |
| Express Shipping | 2–4 business days | $25 |
| Overnight / Priority | 1–2 business days | $45 |
- Delivery times are estimates and may vary during peak seasons or due to carrier delays.
- We primarily ship via FedEx, UPS, or USPS with full insurance and signature required for high-value orders.
International Shipping
Fenza ships worldwide to most countries. International orders are shipped via premium carriers (DHL, FedEx International Priority, or UPS) to ensure speed and security.
-
Processing time :-
Same as domestic (1–3 business days). -
Delivery time :-
4–10 business days depending on destination and customs clearance. -
Shipping fees :-
Calculated at checkout based on destination, weight, and value. Duties, taxes, and customs fees are the responsibility of the recipient and are not included in the shipping cost.
Please note: Some remote areas or countries may have longer delivery times or shipping restrictions.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses for security reasons.
- Certain products may be restricted in specific countries due to local regulations.
- Luxury items of high value may require signature upon delivery.
Tracking & Delivery Updates
Once shipped you can track your order using the link provided in your confirmation email. We recommend monitoring your tracking for any updates.
If your package is delayed or shows an issue please contact our customer service team promptly at support@fenza.com .
What Happens If I'm Not Home?
For high-value or signature-required deliveries, the carrier will leave a notice and attempt redelivery or hold the package at a local facility. You may also be able to reschedule delivery through the carrier’s website.
Lost, Damaged or Delayed Shipments
- All shipments are fully insured.
- If your order arrives damaged please notify us within 48 hours with photos and your order number.
- For lost packages (confirmed by the carrier) we will issue a replacement or full refund.
Changes to Your Shipping Address
We can modify your shipping address only if the order has not yet been processed. Please contact us as soon as possible after placing your order.
Contact Us
Have questions about shipping?
Our dedicated concierge team is here to assist.
Email: support@fenza.com We typically respond within 24 business hours.
Thank you for choosing Fenza. We look forward to delivering an exceptional unboxing experience with every order.
Last updated: April 2026